NyayTranslate - Refund and Cancellation Policy
Last updated: 23 September 2026
1. Scope and Nature of the Service
This Refund and Cancellation Policy applies to all paid transactions on the NyayTranslate platform at nyaytranslate.com (the "Platform"), operated by Hyperboost AI Solutions Pvt. Ltd. ("Company", "we", "us" or "our"), and forms part of, and must be read with, the NyayTranslate Terms of Use. Capitalised terms not defined here have the meaning given in the Terms of Use.
The Service is provided on a pay-per-use basis. Before any Fee is charged, the Service provides a free, watermarked preview translation of the first two pages of Your document (the "Preview") so that You can assess the Output; once Your payment is confirmed, the full Output is generated immediately and made available to You. Because of this, the circumstances in which a cancellation or refund is available are limited and are set out below. The Output is machine-generated and provided on an "as is" basis; as disclosed before purchase, the accuracy and fitness of the Output are not warranted, and dissatisfaction with the accuracy, style or completeness of a machine-generated translation is not, by itself, a ground for a refund.
2. Cancellation
No Fee is charged for a Preview, and a transaction that has not been paid for may be abandoned at any time without charge. Once Your payment is confirmed, generation of the full Output begins immediately and the transaction cannot be cancelled.
3. When a Refund is Available
A refund may be provided where: (a) You were charged but no Output was delivered due to a technical failure attributable to us; (b) You were charged more than once for the same transaction (duplicate payment); (c) a payment was processed in error or there was a billing error arising from our systems; or (d) a refund is otherwise required under applicable law. Notwithstanding the position in Clause 1, in the event of any material deficiency in the Service attributable to the Company, we may, at our discretion and in accordance with applicable law, provide appropriate remedies, including a re-translation, service credit or refund.
4. When a Refund is Not Available
Refunds are generally not available where the Output was generated and delivered as described, including where: You are dissatisfied with the accuracy, style or completeness of the machine-generated translation (the Service being provided on an "as is" basis, with verification being Your responsibility, and You having had the opportunity to assess the free Preview before paying); or You selected the wrong document, language or options. We may, at our discretion and as a goodwill measure, offer a re-translation or a credit.
5. Refund Requests and Processing
To request a refund, email [email protected] from Your registered email address with the order or transaction reference and the reason for the request. Refund requests will be reviewed within seven (7) business days, and approved refunds will be processed within fourteen (14) days of approval.
Refunds are made to the original payment method used for the transaction, subject to the timelines of the relevant payment gateway, aggregator or bank. Any applicable taxes, including Goods and Services Tax, will be handled in accordance with applicable tax laws and may be adjusted or retained as required under applicable law in connection with any refund.
6. Termination by the Company
Where the Company suspends or terminates Your access on account of a breach of the Terms of Use or misuse of the Platform, no refund will be issued for any affected transaction.
7. Your Consumer Rights
Nothing in this Policy excludes, restricts or limits any right or remedy available to You as a consumer under the Consumer Protection Act, 2019 that cannot be excluded or limited by agreement.
8. Grievance Redressal
Any complaint regarding a refund or cancellation may be addressed to the Grievance Officer: Name: Yash Rane; Designation: Grievance Officer; Email: [email protected]. The Grievance Officer will acknowledge the complaint within twenty-four (24) hours of receipt and endeavour to redress it within fifteen (15) days of receipt, or within such timelines as may be prescribed under applicable law.
9. Policy Amendments
We may modify this Policy at any time. Revisions become effective upon posting the updated Policy on the Platform with a revised Effective Date, unless a later date is required under applicable law. Where changes materially affect payment terms, we will make reasonable efforts to notify You. Your continued use of the Service after the change takes effect constitutes acceptance of the updated Policy.
10. Contact
For questions regarding refunds or cancellations, please contact: Hyperboost AI Solutions Pvt. Ltd.; Email: [email protected]; Website: nyaytranslate.com.